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What is the DisneyNOW app?

All your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV are now in one place – whenever, wherever!*  

-WATCH FULL EPISODES: If you miss an episode, you can still watch all of the Disney shows you love with the DisneyNOW app!

-MAKE IT YOURS: Pick your favorite Disney TV shows and create your profile using Disney Emojis. Your experience is fully customized and made just for you!

-DISNEY JUNIOR MODE: Create a custom viewing experience for younger kids to enjoy.

-DISNEY CHANNEL ORIGINAL MOVIES: Watch new and classic movies including Descendants 2.

- ON NOW: When you're away from your TV, you can still watch Disney Channel, Disney Junior and Disney XD live,* including events like the Radio Disney Music Awards!

-GOT A MINUTE?: Watch the DisneyNOW collection of funny shorts, clips and music videos.

Parents: Before downloading this app, please note that it contains advertising for The Walt Disney Company and some third parties.

*Content may be available in U.S. only and subject to additional restrictions. Live, on demand, and advance viewing content requires current verified subscription for the applicable programming network(s) with participating TV provider. Go to the DisneyNOW website for details. 

Games are not available on the web or over-the-top devices.

Which devices are supported?
DisneyNOW supports the following devices:

iOS

  • iPad 2nd Gen (or later)
  • iPhone 4s (or later)
  • iPod Touch 5th Gen (or later)

If you haven't upgraded to iOS 9.0 or above, you must upgrade in order to use DisneyNOW. For more info on how to upgrade: support.apple.com/ios

Apple TV

  • New Apple TV (4th Gen)

Android

  • Any devices on OS 4.4 and above

Kindle

  • Kindle Fire HD (2013) – must be updated to OS 4.4.2
  • Kindle Fire HDX (2013) – must be updated to OS 4.4.2
  • Kindle Fire HDX 8.9 (2013) – must be updated to OS 4.4.2
  • Kindle Fire HD 7 (2014)
  • Kindle Fire HD 6 (2014)
  • Kindle Fire HDX 8.9 (2014)
  • Kindle HD 8 (2015)
  • Fire (2015)
  • Fire HD 10 (2015)
  • Fire HD 8 (2016)
  • Fire HD 8 (2017)
  • Fire 7 (2017)

Roku

  • Roku HD - model 2500X
  • Roku LT - models 2400X, 2450X, 2700X
  • Roku 1 - model 2710X
  • Roku 2 - model 2720X
  • Roku 2 HD - model 3000X
  • Roku 2 XD - model 3050X
  • Roku 2 XS - model 3100X
  • Roku 3 - model 4200X
  • Roku 4 - model 4400R
  • Roku Express - model 3700
  • Roku Express+ - model 3710
  • Roku Premiere - model 4620
  • Roku Premiere+ - model 4630
  • Roku Ultra - model 4640
  • Roku Streaming Stick (Purple) - model 3400X
  • Roku Streaming Stick (Black) - model 3420X
  • Roku Streaming Stick (HDMI) – model 3500X
  • Roku TV

DisneyNOW does not support any other mobile devices, Smart TVs and set-top boxes not listed. If your device has the required version of Adobe Flash listed in the system requirements, the DisneyNOW site may work in your Internet browser. However we don't support such devices and can't guarantee DisneyNOW will work on your device.

What does the key symbol mean?

Some DisneyNOW content has a key symbol. This means you'll be able to "unlock" this and more content if you subscribe to Disney Channel, Disney XD and/or Disney Junior through a participating TV provider. Simply sign in with your username and password for your TV provider.

How do I use DisneyNOW?
You can use DisneyNOW with a broadband Internet connection and a supported device that's within the United States and U.S. territories. 

Additional Features: You'll enjoy all the features of DisneyNOW if Disney Channel, Disney XD and Disney Junior are part of your package from a participating TV provider (and your subscription is in good standing).
What if my TV provider is not listed?

Not to worry, we are continually adding new cable, satellite, and other TV providers. Keep checking back to see if your provider is added.


If you don't subscribe to a participating provider, you may still be able to watch a select list of full episodes or clips. You can also contact your provider and ask them to support streaming Disney Channel, Disney Junior, or Disney XD on your device.

If you have additional questions, please contact us via our online feedback form.

Is there an extra cost to watch my favorite shows here or on the DisneyNOW app?

DisneyNOW is a free service for customers of participating TV providers. If you don't subscribe to a participating TV provider, you can still watch a select list of full episodes and clips on DisneyNOW. You will not be charged an extra cost to enjoy the additional features. This is an extra benefit available to you because you are a subscriber to one of our participating TV providers.

Why am I asked to sign into my TV provider?

By signing in to your TV provider, you'll be able to watch more content in the DisneyNOW app.

Who are the participating TV providers?

Select the key symbol anywhere in the app for a list of participating TV providers in your area.

What if I forgot my provider's username and/or password?
If you forgot your TV provider username or password, you can retrieve your login info directly from your provider's support site. In most cases, first-time users can also register for a username and password on the provider's site.
Do I use my TV provider account info or my Internet provider account info to sign in?
Please sign in using your login info for your TV provider, not your Internet provider.

Why have I been automatically signed out of my TV provider account?

You can't sign in to your TV provider if your browser is in incognito/private mode. Please go to your browser settings and turn this feature off. If you continue to have issues, please use our online form at http://disneynow.com/feedback to contact us.

How do I activate my device?

Once you choose your TV provider, you will receive step by step instructions to verify your account by using any computer or mobile device. A unique activation code will be provided that you will need in the verification process. 

 Follow the steps below to verify your account:

1. Go to any computer or mobile device and visit the link provided 
2. Enter the activation code into your computer or mobile device 
3. If activation is successful, you will be re-directed to your TV provider login page
4. Login with your TV provider
5. If login is successful, a "Congratulations" screen will play and your devices should start

If activation code doesn't work, the activation code has expired. To receive another activation code, click the menu button to exit app. Upon entering the app again, a new activation code will be automatically generated.

I'm having audio issues. The audio is not playing. Or the audio is not synced to the video.

Please follow the steps below to solve your issue: 

1. Check to see if you can play audio using another application.
2. Check that your speakers are turned on and aren't muted.
3. Close your browser or app and open it again.
4. Close other applications that may be open at the same time.

If these steps don't immediately resolve your audio issue, then:

1. Confirm your device meets our minimum system requirements.
2. Restart your device.

If the problem continues, please use our online form at http://disneynow.com/feedback to contact us.

Video does not play at all.

Please try the steps below to solve your issue:

1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Note: Your Wi-Fi or cellular signal strength icon does not determine your download speed. There are a number of apps that let you conduct a free "Internet speed test." 
2. Close the app and re-open it.
3. Disconnect other devices that are connected to the Internet.
4. Restart your device as a last resort.

If the problem continues, please use our online form at http://disneynow.com/feedback to contact us.

Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, when too many Internet connected devices are connected at the same time, or when too many computer applications are open at the same time.


Please try one or all of the following:

1. Confirm that your computer or device meets our minimum system requirements.
1. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Note: Your Wi-Fi or cellular signal strength icon does not determine your download speed. There are a number of apps that let you conduct a free "Internet speed test." 
2. Close the app and open it again.
3. Drag the video scrubber backward several minutes in the program timeline.
4. Restart your device as a last resort.

If the problem continues, please use our online form at http://disneynow.com/feedback to contact us.

Is there a Customer Service number I can call?

Yes, for video playback and other technical issues: 1 (855) 545-0310

Why can't I find certain Disney episodes or movies that aired on TV?
If you can't find the Disney episode or movie you're looking for, it's likely we don't have the rights to share it online at this time.

I was watching a show or movie on the DisneyNOW app, but I can't find it anymore.

That particular episode or movie may no longer be available. Unfortunately for certain content, we only have rights to share it online for a specific period of time.

If you'd like to see this content return at a later date, please use our online form at http://disneynow.com/feedback to contact us.

When are new episodes added?
New episodes are added all the time. If you subscribe to one of our participating TV providers, you will be able to access full episodes the day after they broadcast.
Is closed captioning available?

Closed captioning is available for all video-on-demand (VOD) full episodes and live TV streaming (On Now). Click on the "CC" logo to turn closed captioning on or off. 

For any issues regarding closed captioning, the best way to contact us is through our feedback form within the DisneyNOW app. Alternatively you can contact Han Kim, Disney/ABC Digital Media, at digitalclosedcaptioning@abcsupport.zendesk.com. Please include "Closed Captioning" in the subject of your email.

You may also contact us by phone at 818-483-6537 or by mail at 2300 West Riverside Drive, Burbank, CA 91506. Please note that this is for closed captioning inquiries only.

Is there a cost to download the DisneyNOW app?
The DisneyNOW app is free to download on supported mobile devices.

 

Which mobile devices are supported?

DisneyNOW supports the following mobile devices:

iOS

  • iPad 2nd Gen (or later)
  • iPhone 4s (or later)
  • iPod Touch 5th Gen (or later)

If you haven't upgraded to iOS 9.0 or above, you must upgrade in order to use DisneyNOW. For more info on how to upgrade: support.apple.com/ios

Apple TV

  • New Apple TV (4th Gen)

Android

  • Any devices on OS 4.4 and above

Kindle

  • Kindle Fire HD (2013) - must be updated to OS 4.4.2
  • Kindle Fire HDX (2013) - must be updated to OS 4.4.2
  • Kindle Fire HDX 8.9 (2013) - must be updated to OS 4.4.2
  • Kindle Fire HD 7 (2014)
  • Kindle Fire HD 6 (2014)
  • Kindle Fire HDX 8.9 (2014)
  • Kindle HD 8 (2015)
  • Fire (2015)
  • Fire HD 10 (2015)
  • Fire HD 8 (2016)
  • Fire HD 8 (2017)
  • Fire 7 (2017)

Roku

  • Roku 1 - model 2710X
  • Roku 2 - model 2720X, 4210X
  • Roku 2 HD - model 3000X
  • Roku 2 XD - model 3050X
  • Roku 2 XS - model 3100X
  • Roku 3 - model 4200X, 4230X
  • Roku 4 - model 4400X
  • Roku Express - model 3700
  • Roku Express + - model 3710
  • Roku HD - model 2500X
  • Roku LT - models 2400X, 2450X, 2700X
  • Roku Premiere - model 4620
  • Roku Premiere + - model 4630
  • Roku Streaming Stick - model 3400X, 3420X, 3500X
  • Roku TV - model 5000X
  • Roku Ultra - model 4640

DisneyNOW does not support any other mobile devices, Smart TVs and set-top boxes not listed. If your device has the required version of Adobe Flash listed in the system requirements, the DisneyNOW site may work in your Internet browser. However we don't support such devices and can't guarantee DisneyNOW will work on your device.

Does the DisneyNOW app support iCloud for syncing between iOS devices?

No, DisneyNOW currently doesn't support iCloud for syncing between iOS devices.

Is Chromecast supported by DisneyNOW?

Yes, Chromecast is supported for Videos On Demand.

*Only compatible with Chromecast receivers and not with Cast-enabled devices.

While downloading the DisneyNOW app, the download stopped before finishing.

If the app download icon appears stuck, you will need to delete and reinstall the app. Follow the steps below:

1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap Delete to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for "DisneyNOW" and download the app again.

Is the DisneyNOW available outside the U.S.?

DisneyNOW is only available if you're physically located within the U.S. or a U.S. territory (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands, and Bermuda).

I am serving on a U.S. military base located outside of the U.S. Can I still use DisneyNOW?

Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you'll be able to access DisneyNOW. 

If you meet the above requirements but still can't use the service, please use our online form at http://disneynow.com/feedback to contact us.

Why can't I play games online or on my connected device?

DisneyNOW games are currently available on the DisneyNOW iOS and Android apps. If you would like to play games, download the DisneyNOW app.